Frequently Asked
Questions
Everything you need to know about the Evntbl ecosystem. Can't find what you're looking for? Reach out to our concierge team.
For Customers
Evntbl is a vendor marketplace for private events in Los Angeles. Browse vetted local vendors, message them directly, and book through one platform with AI-assisted matching, Stripe escrow, and zero customer fees. Create your event, browse vendor profiles, message vendors, and book securely.
Yes, creating an account and browsing vendors is completely free. You only pay when you book a vendor through the platform. No hidden fees or subscriptions.
Browse our curated selection of event professionals, select your desired date and service package, and click "Request Booking." Once the vendor accepts, your payment is held securely until the event is successfully completed.
Absolutely. We use industry-leading encryption and partner with Stripe, a globally certified payment processor, to ensure every transaction is protected. We also offer a dispute resolution service for added peace of mind.
Our tiered cancellation policy ensures fairness: more than 7 days before = 100% refund, 2-7 days = 90%, less than 48 hours = 50%. Vendor-initiated cancellations always result in a full refund.
Funds are released to the vendor 4 days after your event date. This protects you in case of any issues — if the service wasn't delivered, you can dispute before funds are released.
Absolutely. You can create multiple events and book vendors for each. Start new conversations for each separate event.
For Vendors
Sign up for a free account and select 'I'm a vendor'. You'll be guided through our onboarding flow to set up your profile, add services, photos, and pricing. Once complete, you'll be listed in our marketplace.
Listing your services is completely free. Evntbl charges a 10% platform fee on completed transactions. New vendors get 0% commission on their first 3 bookings; the standard 10% applies thereafter.
You'll need to connect a Stripe account to receive payouts. Once connected, funds from completed bookings are transferred directly to your bank account 4 days after the event date.
Your vendor dashboard shows all inquiries, confirmed bookings, and earnings. You can communicate with customers via our messaging system, send booking offers with your pricing, and manage your availability calendar.
Yes. You control all your pricing. You can set a starting price on your profile, create specific service packages with fixed prices, and negotiate custom quotes via messaging.
After a booking is completed, customers can leave a review on your profile. Reviews include a star rating and written feedback. Maintaining high ratings helps attract more bookings.
Payments & Policies
Cancellation refunds are tiered: more than 7 days before the event = 100% refund, 2-7 days = 90% refund, less than 48 hours = 50% refund. Vendor-initiated cancellations always result in a 100% refund to the customer.
We have photographers, videographers, DJs and bands, caterers, florists, venues, cake and dessert artists, event planners, decor specialists, photo booth rentals, lighting and AV services, hair and makeup artists, and more.
Contact our support team via the Contact page. We can mediate disputes between customers and vendors. For urgent issues, reach out immediately — we aim to respond within 24 hours.
Yes. We take privacy seriously. Your data is stored securely, passwords are hashed, and we never sell your personal information to third parties. Read our Privacy Policy for full details.